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Need a hand? You can now reach our support team directly from inside Vibefam. No more switching apps or hunting for the right channel.
How it works
- Click Message Us at the top right of any page
- Vibe Chat (our AI assistant) will try to answer common questions first
- If Vibe Chat can't help, or you'd rather speak to a person, escalate to our human support team by asking for a human
- Prefer a call? Use Schedule a Call in the same window
Why it helps
- One place for all your support needs. No more switching between WhatsApp, email, or the docs
- Quick answers for simple questions, so you don't have to wait for a reply
- Easy escalation to our team when you need a real person
- Browse our full Documentation from the same window
We're here for you, always. Vibe Chat helps where it can, and our team is just one click away whenever you need us. 💜
Every time you share your booking link on WhatsApp, Instagram DMs, or messages, it now shows up as a rich preview with your studio photo, name, and a short description.
No more bare, generic-looking URLs. Your studio finally looks the part the moment someone shares it.
Why it helps
- Turn every shared link into mini-marketing for your studio
- Build instant trust and recognition: members see your space before they even click
- Boost click-through rates from word-of-mouth referrals
- Look polished and professional across every channel your members use
How it works
- It's already live, no setup needed. Just share your booking link anywhere (WhatsApp, Instagram, Telegram, iMessage, email) and the rich preview appears automatically.
- If your studio photo isn't showing up the way you'd like, update your studio cover image under Configure→Essentials and the preview will refresh.
Small touch, big impression — your studio deserves to be seen at its best every time it's shared 💜
Running multiple outlets shouldn’t mean messy finances.
You can now
connect different bank accounts to each outlet
in Vibefam — so revenue flows exactly where it should.Keep all your outlets under one dashboard, while cleanly separating payouts for each location.
- No more manual splitting of revenue
- Clear visibility on where money is going
- Built for multi-entity, multi-location businesses
Grow across outlets — without losing control of your finances.
Learn how to set this up → Check out our step-by-step guide here.
Receipts shouldn’t feel messy — especially when it comes to your business records.
All receipts will now follow a
clear, sequential format
: REC-00001
, REC-00002
, and so on.Every new transaction is automatically assigned the next number in line — no gaps, no confusion.
- One continuous sequence across your entire studio
- Cleaner tracking for accounting and audits
- Consistent, professional-looking receipts
No setup needed — it just works.
A small detail, but one that brings a lot more clarity and confidence to your day-to-day operations.
Every class is an experience — now you can finally see how your members actually felt after each one.
Members can now leave reviews after every class on both the Branded App and Vibefam App.
Instructors get direct feedback on their classes.
Studio owners get a clear, honest view of what’s working (and what’s not).
- Spot your best classes.
- Catch issues early.
- Continuously improve your studio experience.
And when things are going well — show it.
Embed real, live reviews on your website with the Reviews Widget.
Build a studio your members don’t just attend — but truly love.
Seamlessly connect your studio’s door access system with Vibefam to automate entry for your members. With Door Access, studios can grant secure access based on bookings, memberships, or packages - reducing manual check-ins and enabling a smoother arrival experience.
Why it helps
- Automate member entry based on valid bookings or packages
- Reduce front desk workload and manual check-ins
- Enable self-service studio access for early morning or late-night classes
- Improve security by ensuring only eligible members can enter
- Create a smoother, more professional arrival experience for members
How to use it
- Go to Door Accesstab to connect your door lock device
- Set up the access rules for your studio
- Members with valid packages or bookings can access the studio using the app
Learn more
- Studio setup guide: https://support.vibefam.com/door-access
- Member experience: https://support.vibefam.com/member-door-access
Interested studios can schedule a call with our support team at: https://support.vibefam.com/
Why this change?
Many studios previously used
Private Classes
to manage 1-to-1 sessions with members. While this works well for smaller studios, it becomes difficult to manage as the number of clients grows.Private Classes are built on the
Group Class system
, which requires every session to be created as a specific time slot. This makes it hard to support more flexible scheduling (e.g. allowing members to book any available 1-hour slot between 9am–6pm
) without cluttering the schedule with many class entries.The
Appointments system
is designed specifically for 1-to-1 bookings. It keeps the same workflow you are familiar with today, while also being built to support flexible availability booking
— allowing studios to list their available time windows and let members book available appointment slots directly.How to migrate
- Add AppointmentsunderConfigure → Appointments
- Update Packagesto allow booking of these appointments underConfigure → Package Options
- Update Staff Payrollto include appointments under theStaffpage
If you want to keep your current workflow, simply click
“Add Appointment”
in the Schedule
page to create the appointment with your member — the process is simpler and more straightforward.In the future, if you would like members to
book available appointment slots directly
, you can enable this as well: https://support.vibefam.com/appointment-systemIf you have any questions regarding migration, feel free to schedule a call with us at: https://support.vibefam.com/
Reward loyalty and maximise peak-hour classes.
If you have
high-demand time slots and members willing to pay more for priority access
, Booking Window lets you give premium members earlier booking access — automatically and fairly.This helps you:
- Protect peak-hour slots for your most loyal members
- Increase the value of higher-tier packages
- Reduce manual workarounds for booking priority
How to use it
- Go to Settings → Package Options
- Set a default booking windowfor all packages and members
- Configure custom booking windowsfor premium packages to allow earlier booking
That’s it — booking priority is now enforced by the system, so your membership tiers work exactly as intended.
No Tech Skills. No Agencies. No Hassle.
Launch a fully branded, professional studio website in just minutes — without any technical knowledge. Simply describe your dream studio website, like chatting with ChatGPT, and the AI builds it for you, instantly integrated with Vibefam bookings and payments.
Why it helps
- Anyone can build a website— no design, coding, or setup knowledge needed
- Skip agencies completely— avoid long timelines, back-and-forth revisions, and high costs
- Launch fasterwith a polished, modern website in minutes
- Showcase your brand, vibe, and storyso people understand what your studio stands for
- Inspire and grow your followingaround the fitness you believe in
How to use it
- Go to Website → Create Website
- Describe your website to the AI
- Review the result and publish
👉 Watch how we create a professional studio website in less than
3 minutes
Members can now view and change the payment method used for their recurring packages directly in the Vibefam app.
This means members can update their cards themselves — without needing to contact the studio admin — helping resolve payment issues faster and keeping recurring packages running smoothly 💛
To see this change, please update the Vibefam app to the latest version.
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