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Follow up on the latest improvements andΒ updates.
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You post next week's schedule on Monday. By Wednesday, Friday's 6pm class has three names on it. Fills or flops? Nobody knows β not your instructor, not your front desk, not you. You find out Thursday night, when it's too late to do anything but hope.
Vibe AI just changed that. Across studios running it, average booking lead time went from
1.71 days to 6.88 days in the first month
β members went from booking the night before to booking almost a full week ahead.How it gets there
Vibe AI knows each member β when they come, when they've dropped off, which classes they gravitate to. So instead of a generic "spots are filling fast," it reaches out at the right moment with a specific question:
"Want to book Pilates Thursday at 7?"
One tap and they're in. Nobody had to remember to open the app, and nobody had to be asked to plan ahead.What almost five extra days buys you
- Staffing you can planβ Know Friday's numbers on Monday. Confirm your instructor, sort a sub, or call it early, days before you used to.
- Capacity decisions with real numbersβ Open a second slot, hold space for walk-ins, forecast on actuals instead of a guess.
- Less chasingβ Fewer manual nudges from your team, because the booking already happened.
If Vibe AI isn't switched on for your studio yet, it's on the way β we'll let you know the moment it's ready. π
Two new ways to pay are now live for your Singapore studios. Members can check out with
ShopBack Pay
, or split the cost with PayLater via ShopBack
β and either way, the full amount reaches you upfront, on your usual payout schedule.What's new
- Sell bigger packages with PayLater.The 20-class pack stops being a one-off decision. Members spread the cost across 4 interest-free instalments, while you get paid in full upfront. Nothing to chase, nothing to reconcile.
- Get found by new members.Your studio gets listed on ShopBack, putting you in front of millions of shoppers already out looking for something worth spending on.
- Give members cashback.Every purchase rewards them for booking with you β a little extra reason to come back, and one you don't have to fund yourself.
Double cashback if you're on by 31 August
Studios that switch on before
31 August
get 2x cashback
for their members β double the reward on every purchase, right when you're introducing it to them. It's the best possible moment to launch it to your community, so don't sit on this one.Turning it on
Navigate to Configure β Payment Methods to switch on ShopBack Pay and PayLater today. Once you're approved, both show up as payment options at checkout across web and app.
Available now for studios in Singapore. π

Some of your lists get long. Really long. And when you just need to pick one class out of a hundred, scrolling to find it is a small frustration that adds up fast.
Now you can just type. We've added search to the dropdowns where your lists tend to get longest β so you can find the exact class, instructor, package, or appointment in seconds.
Where you'll notice it:
- Setting up packagesβ Choosing eligible classes and appointments under Package Options, and when editing a member's package restrictions, is now a quick search away.
- Running reportsβ Filter by class, instructor, package, appointment, or course across your Revenue, Instructor Payroll, Booking, Cancellation, Course, and Membership reports β just start typing.
The longer your lists get, the more this one saves you. A small change that quietly speeds up the work you do every day. π

Swapping an instructor. Tweaking a class detail. Editing your classes is one of the most common things you do in Vibefam β and more often than not, it's a quick, one-field change.
So it shouldn't mean scrolling all the way to the bottom of the form just to hit save. Now it doesn't.
What's new:
- Save without the scrollβ The save button now stays pinned at the top of the form as you scroll. Update the instructor, hit save, and you're done β no more hunting for the button at the bottom.
- A cleaner side panelβ The class form now slides in from the side instead of taking over your whole screen. Your schedule stays in view, and the whole thing feels lighter and more modern.
Little moments like this happen dozens of times a day. Getting them right is how we help you spend less time on admin β and more time running your studio. π

Growth changes what your members need. A second outlet, a third, a new neighbourhood β suddenly booking gets a little more complicated for the people who show up for you every week. We pay attention to those moments, because getting the small things right is what makes growth feel effortless instead of messy.
So we've made multi-outlet booking smoother. Members can now save their location filter, and their preferred outlet is applied automatically every time they book. One less thing to think about. π
What's new for your members:
- Save the location filterβ Members set their preferred outlet once, and we'll remember it for next time.
- Skip the filter, every visitβ No more reselecting the same outlet on each booking. The right classes show up straightaway.
It's a small change, but it's the kind we care about β because your growth is built on hundreds of little moments like this one going right. Wherever you're headed, we're building for it too. π

Vibe AI is now live. It brings your bookings experience straight into WhatsApp, where your members already are.
What's new for your members:
- WhatsApp notifications β Members automatically receive booking reminders, class cancellation alerts, and other key updates, right in their chats.
- Book and cancel by reply β Members can message the AI agent to book or cancel classes directly, no app or portal needed.
Try it on us
To help you get started, we're giving your studio free monthly credits β enough to run Vibe AI for roughly two weeks. No setup fees, no commitment. Just switch it on and see how your members respond.
Rolling out now
We're currently rolling out Vibe AI to a group of early adopters. Over the next month, we'll be progressively expanding access to all eligible studios β so if it's not yet available on your account, it's on the way. We'll let you know the moment it's ready for you
Available now in Singapore, Malaysia, Indonesia, and Hong Kong
, with more markets coming soon.From 20 July, Vibe AI brings your booking reminders and rebooking onto WhatsApp β and lets members book right back, in the same chat. It's a booking assistant that handles the messages your front desk shouldn't have to, at every hour. Nothing to install or set up β it switches on for your studio automatically.
Why it's different
- On WhatsApp, not email.The reminders and nudges you already send now land where members actually read and reply β not buried in an inbox.
- Members can book back in the chat.Browse the schedule, book, cancel and check their package balance, all in the same thread. No app to download.
- Booking reminders before class, so fewer no-shows.
- Cancellation alerts with an instant offer to rebook into another slot.
- A post-class nudge to book the same class next week.
Your rules still rule β cancellation windows, late fees, booking limits and package rules are enforced exactly as you've set them.
Available for studios in Singapore, Malaysia, Indonesia and Hong Kong, rolling out in phases from 20 July β we'll let you know the moment your studio is live. π
Need a hand? You can now reach our support team directly from inside Vibefam. No more switching apps or hunting for the right channel.
How it works
- Click Message Us at the top right of any page
- Vibe Chat (our AI assistant) will try to answer common questions first
- If Vibe Chat can't help, or you'd rather speak to a person, escalate to our human support team by asking for a human
- Prefer a call? Use Schedule a Call in the same window

Why it helps
- One place for all your support needs. No more switching between WhatsApp, email, or the docs
- Quick answers for simple questions, so you don't have to wait for a reply
- Easy escalation to our team when you need a real person
- Browse our full Documentation from the same window
We're here for you, always. Vibe Chat helps where it can, and our team is just one click away whenever you need us. π
Every time you share your booking link on WhatsApp, Instagram DMs, or messages, it now shows up as a rich preview with your studio photo, name, and a short description.
No more bare, generic-looking URLs. Your studio finally looks the part the moment someone shares it.

Why it helps
- Turn every shared link into mini-marketing for your studio
- Build instant trust and recognition: members see your space before they even click
- Boost click-through rates from word-of-mouth referrals
- Look polished and professional across every channel your members use
How it works
- It's already live, no setup needed. Just share your booking link anywhere (WhatsApp, Instagram, Telegram, iMessage, email) and the rich preview appears automatically.
- If your studio photo isn't showing up the way you'd like, update your studio cover image under ConfigureβEssentials and the preview will refresh.
Small touch, big impression β your studio deserves to be seen at its best every time it's shared π
Running multiple outlets shouldnβt mean messy finances.
You can now
connect different bank accounts to each outlet
in Vibefam β so revenue flows exactly where it should.Keep all your outlets under one dashboard, while cleanly separating payouts for each location.
- No more manual splitting of revenue
- Clear visibility on where money is going
- Built for multi-entity, multi-location businesses
Grow across outlets β without losing control of your finances.
Learn how to set this up β Check out our step-by-step guide here.
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