You can now
cancel a recurring package even if its latest renewal failed
â an option that wasnât available before.Why this matters
Previously, when a member cancelled but their renewal had already failed, you couldnât cancel the package in Vibefam.
This left a
floating failed payment record
that couldnât be cleared or acted on.Whatâs new
- âCancel Recurring Packageâis now available for failed renewals.
- Cancelling the package will automatically clear the related failed payment.
This keeps your package records clean and aligned with the memberâs actual status.
