You now have more control over how the
next billing date
is set when a recurring package renewal fails.What’s New
A new setting —
“Failed Payment Behavior”
— is available under Configure → Package Options
, allowing you to choose whether the next renewal should:- Renew based on the date the payment failed, or
- Renew based on the date the payment eventually succeeds
Example
If a renewal was supposed to bill on 1 Jan but the card failed:
- Option 1 (Renew based on failed payment date):Next billing date stays aligned to 1 Jan → 1 Feb → 1 Mar, even if payment succeeds later.
- Option 2 (Renew based on successful payment date):If the payment succeeds on 5 Jan, the next billing date becomes 5 Feb instead.
This gives you control over whether billing cycles stay fixed or shift based on when payment is successfully collected.
