We’ve launched
Package Log
— a clear, traceable history of every credit change inside a member’s package.What it does:
Shows a full audit trail of all credit adjustments, including:
- Credits edited by staff
- Refunds from class cancellations
- Credits deducted or returned
- Freezes and unfreezes
- System-triggered changes
- Class bookings, cancellations, and no-shows
- Share-package usage and other credit-related actions
- Who made the change, when it was made, and exactly how credits or expiry dates changed (before → after)
Why it matters:
You can now see
exactly what happened
to a package’s credits at every step — giving your team confidence, clarity, and full transparency when handling member inquiries or disputes.How to access:
Click on
“View Package Logs”
under the member’s package.